Orders placed before 5:00 PM are typically processed and shipped the same business day. Orders placed after 5:00 PM will be processed the next business day.

Once shipped, you will receive a tracking email with delivery updates.

Most orders arrive within 4–8 business days worldwide, depending on your location.

No. Joie covers all customs duties and import taxes, so you will not be charged additional fees upon delivery.

Yes. All Joie products are 100% vegan and cruelty-free. We never test on animals and do not work with suppliers who do.

Joie products are designed using seasonal colour analysis to help you discover shades that naturally complement your features.

You can take our Season Finder quiz on our website to find your recommended shade.